Vaulted Cannot List Statuses
If your card is marked with the status "Vaulted Cannot List,” this could be due to one of the following reasons:
Mislabeling: The card is incorrectly labeled by the grading company.
Questionable Authenticity: The card's authenticity may be doubtful.
Damaged: If there is damage to the card's protective slab that is impacting the view of the card, or has the potential to damage the card itself, it will not be listed for sale.
Grading Database Issues: The grading company's database may have issues referencing your card's certification number.
Grading Label Issues: If the grading label on the slab is tilted or misplaced.
Ineligible Card For Sale: If the card has a qualifier grade on the label, it may not be listed for sale.
Upon completing the intake process at the Vault, collectors will be notified about any cards marked as "Vaulted Cannot List" within 3 business days.
Damaged Slabs
If your card received a VCL status due to slab damage, it means our team determined during quality inspection that the damage meets one or more of the following conditions:
Damage is visible within the viewable face or back of the card
Physical pieces of plastic are missing from the slab
The damage presents a risk of further harm to the card
We understand this can be frustrating, especially if you weren't aware of the damage prior to sending your card. In some cases, damage may be minor enough that our team approves the card for listing — if so, we'll disclose the condition in the listing.
If you believe your card was incorrectly flagged, please contact our support team and we'll be happy to take a second look.
Reholder Requests
Alt provides reholder services for graded cards from PSA, CGC, and SGC. This service is for collectors looking to replace the protective slab of their graded cards due to damage or wear or simply for a fresh case. Here are relevant links for each grading company: If your card is mislabeled and you prefer to correct the labeling, Alt can assist by forwarding the card to PSA on your behalf. Simply share the PSA-provided shipping label and documentation with Alt, and we will handle the relabeling process.
Frequently Asked Questions
Can I cancel a purchase for a mislabeled card?
A: If you have an open transaction to purchase a card on Alt that you perceive to be mislabeled, contact our Collector Support team right away and we will review your request for cancelation eligibility.
What happens if my outgoing shipment is returned to Alt?
A: Any cards returned to Alt from a recent outtake that was marked undeliverable by the mail carrier will remain stored in your Vault and visible in your Collection until further action is taken.
What does the status "Vaulted Cannot List" mean?
A: This status means your card cannot be listed for sale on Alt due to issues like mislabeling, questionable authenticity, damage to the slab, or database discrepancies related to the grading.
Can I list a card with minor scratches on the slab?
A: Yes, minor scratches considered as normal wear and tear are acceptable. However, significant damages will make the card ineligible for listing. Damage within the viewable area of the card especially disqualifies it from being listed.
What should I do if my card is incorrectly labeled?
A: If your card is incorrectly labeled, you can submit a request for relabeling from the grading company:
For PSA slabs, visit PSA’s support site and submit a relabeling request. PSA typically provides free relabeling and a shipping label for mislabeled slabs.
Share the shipping label and documentation from PSA (or the applicable grading company) with Alt's Collector Support team, and Alt will forward the card to the grader for relabeling on your behalf. All shipping costs associated with approved relabeling requests are fully covered by the grading company through prepaid shipping labels.
How can I verify the authenticity of my card?
A: If you have doubts about your card's authenticity, it is advisable to seek verification from the grading services.
What are grading database issues, and how can they affect my card’s listing?
A: Grading database issues occur when your card’s certification number does not properly match or appear in the grading company’s database. This can prevent your card from being listed until the discrepancy is resolved.
For further assistance or to address specific concerns, please contact our team through one of the following methods:
Use the messenger located in the bottom left corner of your browser
Text us at (833) 483-5949
Email us at support@alt.xyz