Payment & Payout Methods

Payments Matrix.png* Financial institutions and credit card providers often have daily transaction limits. Check with yours to determine your daily limits.

 

FREQUENTLY ASKED QUESTIONS

What types of cards are supported?

A: Visa, Mastercard, and American Express

Apple Pay is supported on iOS devices including eligible Macbook’s using Safari (see requirements) for card purchases.

Google Pay is supported on Android devices and on eligible computers using Google Pay (see requirements) for card purchases.

How can I pay for fees?

A: We currently support Stripe payments for paying for listings (buy now, offer, auctions) as well as outtake shipments. To pay for other fees, you can navigate to your "Account Activity" section on the Alt Web platform, search for the line item associated with the fee, and click on the purple "Pay Now" button. Note: Pay Now for fees is currently only available on the Alt Web platform

What happens if my payment fails?

A: If your payment fails, the transaction will not be processed, and you will receive an error notification. It might be due to insufficient funds, card expiration, or other issues. Please ensure your payment details are up to date and retry the transaction. If the issue persists, contact our support team.

How can I manage my payment and payout methods?

A: To link a bank account or card for payouts, log in to your Stripe dashboard using this link. Navigate to the 'Payouts' or 'Payment Methods' section and follow the on-screen instructions. Ensure that your bank or card is supported by Stripe. Express business accounts use this link.

Why does Alt use Stripe as a payment processor?

A: Stripe is one of the most trusted and secure payment processors globally. They are known for their robust fraud prevention and ensures safe and seamless transactions for both businesses and customers. We prioritize the safety and security of our user's payments, making Stripe a natural choice.

I am having trouble with my Stripe account, what should I do?

A: For specific issues related to your Stripe account, we recommend logging into your Stripe dashboard via this link. If the problem persists, consider reaching out to Stripe's customer support for dedicated assistance.

Does Alt support international cards and payment methods?

A: Yes, we support a variety of international cards, including Visa, Mastercard, and American Express. For specific payment questions, please contact our support team.

Are there any additional fees for international transactions?

A: While we don't charge additional fees, your bank or card provider might charge currency conversion or international transaction fees. We recommend checking with them for detailed information.

 

For any questions, please contact support through the messenger located in the corner of your browser or reach out to support@alt.xyz.

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