If you wish to arrange an International shipment from the Vault, please contact our Collector Support team at support@alt.xyz or text us at (833) 483-5949. Our team will provide personalized assistance to accommodate your shipping needs.
All shipping and insurance charges for the outtake will be processed through a user's account. Outtake requests can be made on the platform by clicking into your account and selecting 'Account' then 'Shipments' then 'Ship from Vault.'
Please allow 2 business days for assets to be removed from the Vault and processed prior to shipping. Packages sent from the Vault are insured by Alt and may arrive separately if multiple cards are requested for outtake.
Please note that you must select a shipping method that has adequate insurance coverage for the value of your package. If the appropriate shipping level and method is not selected, you will not be eligible for additional insurance.
$200k and above must contact Alt Support (insured mail not supported)
$100,000 to $199,999: FedEx overnight options
$50,000 to $99,999: All FedEx options
$25,000 to $49,999: USPS Priority and all FedEx options
$24,999 and below: All USPS and FedEx options
Be aware that all shipments containing assets valued at $5,000 or more will require a signature upon delivery to the final destination.
Weekend Delivery
The availability of weekend deliveries for assets depends on the shipping options offered by the courier. Please note that an item's estimated delivery date is calculated based on business days, and excludes weekends and holidays.
Outtake Fees
All cards shipped out of the Vault will be charged a fee based on their Alt Value at the time of outtake. There is a maximum shipping limit of 200 cards per outtake.
Outtake fee per card in the Alt Vault (not purchased on Alt)
within 90 days of vaulting- 3% fee
After 90 days of vaulting- 1% fee, capped at $100 per card
Outtake per card purchased on Alt
Within 90 days of purchase- 1% fee
After 90 days of purchase- 1% fee, capped at $100 per card
To submit your outtake request:
Login to your Alt Account
Hit the menu bar in the top right corner with your name, then select 'My Account'
Select 'Ship Assets,' and then 'Ship from Vault'
Go through the flow to select the items you'd like to ship and enter the shipping address
Our team will receive that request and will package & process your order within 2 business days
Note: If you select USPS as the carrier for your outtake, we do occasionally see delays in the tracking information updating when USPS fails to scan the package upon pick-up. Rest assured that the information should update as soon as USPS scans the shipment in at the next location while in transit, which should occur within 72 hours after the outtake submission.
For questions, please contact us through the messenger located in the bottom left corner of your browser, text us at (833)483-5949, or reach out to support@alt.xyz