Vault Outtake Shipping Requests

Alt does not support international shipping at this time but is looking forward to providing this in the near future. Users will need to request outtake to a domestic US address and then ship internationally.

All shipping and insurance charges for the outtake will be processed through a user's account. Outtake requests can be made on the platform by clicking into your account and selecting 'Account' then 'Shipments' then 'Ship from Vault.' 

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Please allow 2 business days for assets to be removed from the Vault and processed prior to shipping. Packages sent from the Vault are insured by Alt and may arrive separately if multiple cards are requested for outtake. A signature upon delivery will be required for any packages with a value greater than $5,000.

Please note that you must select a shipping method that has adequate insurance coverage for the value of your package. If the appropriate shipping level and method is not selected, you will not be eligible for additional insurance.

  • $200k and above must contact Alt Support (insured mail not supported)
  • $100,000 to $199,999: FedEx overnight options
  • $50,000 to $99,999: All FedEx options
  • $25,000 to $49,999: USPS Priority and all FedEx options
  • $24,999 and below: All USPS and FedEx options

Weekend Delivery:

The availability of weekend deliveries for assets depends on the shipping options offered by the courier. Please note that an item's estimated delivery date is calculated based on business days, and excludes weekends and holidays.

Shipping and Insurance Fees:

All cards shipped out of the Vault will be charged an insurance fee based on their Alt Value at the time of outtake. There is a maximum shipping limit of 200 cards per outtake. Ungraded (Raw), SGC, or CGC graded cards without values or under $500 Alt Value will be charged a flat $2 fee.

Fee for cards purchased on Alt (Fixed Price or Liquid Auctions)Screenshot 2024-01-11 at 12.52.47 PM.png

Fee for cards in the Alt Vault (Sent to or Transferred to Vault)Screenshot 2024-01-11 at 12.55.49 PM.png

To submit your outtake request:

  1. Login to your Alt Account

  2. Hit the menu bar in the top right corner with your name, then select 'My Account'

  3. Select 'Ship Assets,' and then 'Ship from Vault'

  4. Go through the flow to select the items you'd like to ship and enter the shipping address

  5. Our team will receive that request and will package & process your order within 2 business days

 

For any questions, please contact support through the messenger located in the corner of your browser or reach out to support@alt.xyz.

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