Vault Operating Hours: We accept packages at our facility from all carriers Mon-Fri between 9am-5pm EST. If delivery is attempted outside of those hours, they will be reattempted during business hours. Drop-ins are available upon request.
When ALT receives your package, we use the (#VaultID) to match your account and process your items. We will process your items within 3 business days after the day we receive them (i.e., next-day processing), and we will send a confirmation email once completed.
Related Article - Sending cards to the Vault
Shipping from the Vault: Please allow 2 business days for assets to be removed from the Vault and processed before shipping. Packages sent from the Vault are insured by ALT and may arrive separately if multiple cards are requested for outtake. A signature upon delivery will be required for any packages with a value greater than $5,000.
All cards shipped out of the Vault will be charged 1% of their ALT Value at the time of outtake. There is a maximum fee of $30 per card in an Outtake, and a shipping limit of 25 cards per outtake. Cards purchased on ALT within 10 days of a shipping request from the Vault will not be charged this fee.
Related Article - How to outtake from the Vault
For questions, please contact us through the messenger located in the bottom left corner of your browser or reach out to firstname.lastname@example.org.