Updating Your Phone Number
At this time, the ability to update a phone number that is linked to an Alt account is only available through the Alt mobile app. To do so, you can follow these simple steps:
Select the 'My Alt' button in the bottom right corner of the Alt home page
From there, scroll down and select 'Account Info'
Tap on the purple 'Edit' button next to your phone number and enter in the new number that you would like listed
You will then be prompted to complete verification for the newly listed number
Updating Your Email Address
If need to update the email address that is associated with your Alt account, please reach out to Alt Collector Support with your request. Our team will assist with the manual update of your information. Once modified, you will be prompted once again within your Alt account to complete the email verification process.
How to Unsubscribe
If desired, you can easily unsubscribe from marketing content that is sent by Alt. To unsubscribe from emails being sent, you can simply scroll to the bottom of an email and select the purple hyperlink that states 'Unsubscribe from marketing emails'.
To unsubscribe from marketing text messages that are sent to your mobile phone, you can simply respond to any message with 'STOP', which will deactivate any future messages from being sent.
If you encounter any difficulties when attempting either of the above, feel free to reach out to Alt Collector Support and our team would be happy to manually assist with the unsubscribe request.
Dark Mode Capabilities
While the Alt mobile app doesn’t currently have a built-in dark mode setting, you can enable dark mode at the system level on your specific device, and the platform will then adjust accordingly. Here’s how you can do that:
On iPhone (iOS)
Open the Settings app.
Go to Display & Brightness.
Select Dark under "Appearance" to enable dark mode.
Alternatively, you can toggle dark mode quickly by:
Swiping down from the top-right corner to open Control Center.
Holding the Brightness slider and selecting Dark Mode.
On Android
Open the Settings app.
Navigate to Display.
Select Dark theme to enable dark mode.
You can also enable dark mode from Quick Settings:
Swipe down from the top of your screen to open Quick Settings.
Tap Dark Mode (or Dark Theme) to enable it.
On Desktop (Web Browser)
If you’re accessing Alt via a web browser, you can enable dark mode by tapping on the hamburger menu in the top right corner of your Alt account and clicking the moon icon that appears on the top of the menu page.
Deleting Your Alt Account
If you are no longer interested in using Alt's services, and would like to delete your account, you can follow these simple steps: Please note that certain conditions must be met before account deletion is possible. These conditions are outlined below.
Open the Alt mobile app or web platform
Tap on 'My Alt' in the bottom right corner of the home page
Select 'Account Info' if on the mobile app, or 'Profile' if on web
Select 'Delete Account'
Confirm your selection by tapping 'Yes, delete account'
Restrictions on Account Deletion
There are several scenarios where account deletion may not be immediately possible. These include:
Active Bids or Auctions If you have an active bid or are the leading bidder in an auction, your account cannot be deleted until the auction concludes or you are outbid. Winning bidders are responsible for completing payment under the Buyer’s Policy.
Pending Transactions Accounts with unpaid auction winnings or other pending purchases cannot be deleted. Ensure all transactions are resolved before attempting deletion.
Open Disputes or Held Assets If there are unresolved disputes or assets held in your account, deletion will not be possible until these issues are resolved.
Balance Within The Account Accounts with an active balance are ineligible for deletion until the account has been fully liquidated of all funds and assets.
Suspended Accounts Suspended accounts cannot be deleted. Suspensions may occur due to non-payment, suspicious activity, or policy violations. To reinstate your account, you may need to pay a reinstatement fee or resolve the underlying issue.
For any questions, please contact us through the messenger located in the bottom left corner of your browser, text us at (833)483-5949, or reach out to support@alt.xyz