Alt is committed to maintaining a fair, transparent, and efficient auction experience for all participants. This policy applies to all auction types conducted on the Alt platform and governs all participating bidders. Bidders are responsible for reviewing each of their bids carefully prior to submission.
Bid Retraction: General Guidelines
All bids placed on Alt are binding upon submission. Bid retractions and cancellations are generally not permitted. Bidders are strongly encouraged to confirm accuracy before placing any bid on the platform.
User Requested Bid Adjustments
In limited circumstances, a bidder may request that their non-visible maximum bid be lowered. If approved, the maximum bid may be reduced to the current visible bid amount on the listing — it will not be lowered below that amount or removed entirely. Requests of this nature will be considered in the following situations:
Typographical Error: The bidder made a clear input error when entering their maximum bid amount.
Platform Technical Error: A verified technical issue on Alt's platform directly caused an incorrect bid amount to be submitted.
All requests are evaluated on a case-by-case basis and are not guaranteed to be approved.
Alt Facilitated Bid Retractions
Alt reserves the right to retract bids at its discretion in the following circumstances:
Unconfirmed Bidding Activity: Alt may retract bids placed by users who have not completed required bidding verification with a member of our team.
Prior Non-Payment: Alt may retract bids placed by users with unresolved non-payments from a previous auction cycle or Fixed Price Exchange transaction.
Ineligible Reasons for Retraction
Bid retractions will not be granted for change of mind, buyer's remorse, or changes in personal circumstances.
How to Submit a Bid Adjustment Request
Bidders must submit their request for a bid adjustment within 24 hours of the original bid placement. To submit:
Email support@alt.xyz or contact support via Alt.xyz
Include a clear explanation of the reason and any supporting evidence
A decision will be communicated within 24 hours of receipt
Listing Review for Material Item Issues
In addition to bid adjustment requests, Alt encourages bidders to notify our team if they identify potential issues with a listing itself that may warrant a broader review beyond a single bid.
If a concern is raised, Alt may review the listing and, at its sole discretion, determine whether corrective action is appropriate, including potential modification or removal of the listing.
Situations that may prompt a listing-level review include, but are not limited to:
Material Change to Item's Titling: A substantial update or correction to the title, description, or key attributes of the item after bids have already been placed, particularly if the original listing may have been misleading or incomplete.
Undisclosed Condition or Alteration Issues: New information indicating potential damage, restoration, alteration, or other condition concerns that were not clearly disclosed in the original listing.
Authenticity or Identification Concerns: Credible information suggesting the item may be misidentified, incorrectly labeled, or subject to authenticity questions.
Incorrect Item Details: Errors related to player, set, year, serial number, grading details, or certification that materially impact the nature or value of the item.
If you believe a listing may fall into one of the above categories, please contact our Support team as soon as possible with relevant details and supporting evidence.
Please note:
Submission of a listing review request does not guarantee that the listing will be modified or removed.
Alt will evaluate all such requests on a case-by-case basis.
Alt reserves the right to determine the appropriate course of action in order to maintain marketplace integrity.
By participating in Alt Auctions, bidders acknowledge that they have read, understood, and agreed to the terms of this Bid Retraction Policy. Alt reserves the right to amend this policy at any point in time.
For inquiries or clarifications regarding this policy, please contact us at support@alt.xyz.