What is Multi-Factor Authentication?
Multi-Factor Authentication (MFA) adds an extra layer of security to your Alt account. After entering your password or using a magic link, you'll need to provide a second verification method.
Setting Up MFA
Choose your preferred method:
Authenticator App (Recommended)
Use Google Authenticator, Authy, Microsoft Authenticator, 1Password, or any other authenticator app
Scan QR code during setup
Enter 6-digit code each time you log in
SMS or WhatsApp
Receive verification codes via text message
Enter code each time you log in
Also satisfies phone verification requirement
When You'll Need To Establish MFA On Your Alt Account
New users: Set up MFA immediately after creating your account
Existing users: You'll be prompted to set up MFA on your next login
Every login after setup: Enter your MFA code after your password/magic link
Sessions stay active: MFA is only required when logging in, not during active sessions
Lost Access to Your MFA Method?
Contact Support to Reset:
Email Support@Alt.xyz with your account email
Provide photo ID for verification
Answer security questions
Wait 24-48 hours for identity verification
Reset complete - set up MFA again on next login
Frequently Asked Questions
Q: Can I change my MFA method?
A: No, you must contact our Support team in order to reset your MFA.
Q: What if I get a new phone?
A: Transfer your authenticator app to your new device, or contact our Support team to reset MFA.
Q: Can I bypass the MFA requirement?
A: Not at this time. All Alt users must establish MFA to protect their accounts.