We understand that collectors may occasionally need to move items between vaults or Alt accounts. To support this, we offer a Vault-to-Vault transfer service.
How It Works
Request Process: Customers can submit a request through our Support team to transfer items from one Alt Vault to another.
Review & Approval: Each request is reviewed by our team and accepted at our discretion. Approval is based on factors such as account standing, account activity, and prior transfer history.
Execution: Once approved, our team securely transfers the items to the designated vault. Customers will receive confirmation when the process is complete.
Guidelines & Limitations
Monthly Limit: Customers are eligible for up to 2–3 transfers per month.
Eligibility: Requests are considered only if the account is in good standing with Alt.
Discretionary Service: Approval is not guaranteed; Alt reserves the right to decline a transfer request at any time.
Why These Guidelines Exist
Vault-to-Vault transfers are resource-intensive and must be carefully managed to protect the integrity of our platform. By limiting requests and approving them on a case-by-case basis, we ensure that every transfer is completed securely and in line with Alt’s standards.
Getting Started
If you’d like to request a Vault-to-Vault transfer, please contact our Support team with the following details:
Your account email
The vault(s) involved
The items you’d like to transfer