Mobile App FAQ

Mobile App experience

Some features are not available on the app yet. We have lots of new improvement plans in the works, but would love to hear your experience. We appreciate any and all feedback as we continue to grow and improve the platform.

Features

Instant Pricer

• The fastest way to get comps for graded PSA/BGS cards, Instant Pricer will show all the recent transactions for PSA/BGS graded versions of your card, as well as ALT Value if covered by our valuation model. Our team has some of the best research data for card transactions to ensure accuracy.

Portfolio Management & Monitoring

• You can manage and track your portfolio over time with ALT Value, which is calculated by using a combination of data and systematic market knowledge. Our data team has some of the best research data for card transactions to ensure accuracy.

Fixed Price

• ALT's Fixed Price lets you buy and sell pre-authenticated sports cards, while taking advantage of the lowest fees in the industry at 5%. Cards must be graded by PSA, BGS, or SGC and stored in our Vault to be sold on the Exchange. Having assets secured in the Vault allows us to instantly transfer ownership and funds once a transaction is completed.

  • The Vault

  • Sending cards to the Vault

Liquid Auctions

• A cutting-edge new product that lets you bid on investment-grade and frequently traded assets, paired within instant payouts, 8% seller fees, immediate asset transfers, and high-end curation.

  • Auction Guidelines

  • Liquid Auctions Submission Process

Universal Search

• ALT lets you search our Exchange, Liquid Auctions, and Research data simultaneously. All providing you with access to Market Data when selecting the asset in question.

What's missing or different on the mobile app compared to the web experience?

Portfolio Transaction History: Together in Web App - Separate in the Mobile App

Images: Applies to unvaulted cards images uploaded by users and research assets

Account Activity: Cash deposits/withdrawals, invoices/credits, and other such transactions

In-app support access: Message via webchat or support@alt.xyz. with any questions

Market Trends: Not available via Mobile App

Vault Intake & Outtake: Not available via Mobile App

FAQs

• Why can’t I see a card's image in the mobile app?

  • ALT will only show images of cards that are physically vaulted with us. To ensure accurate representation of the cards shared on the platform, we only will show images of cards taken with our updated digitization technology. As a result, we won't show images of cards in your portfolio if they aren't vaulted with ALT, and we will not show images of cards not listed on the exchange.

• How can I ship a card from the Vault?

  • As of now, you cannot initiate an outtake request from the mobile app. That said, you are able to do so from ALT's web platform. All outtake requests can be made on the platform by clicking into your account and selecting 'Account' then 'Shipments.'

• Can I continue to use the web app?

  • Yes, for full functionality please use our web app at this time.

• How can I provide feedback?

  • Send your feedback here

For questions, please contact us through the messenger located in the bottom right corner of your browser or reach out to support@alt.xyz.