Vault Operating Hours: We accept packages at our facility from all carriers Mon-Fri between 9am-5pm EST. If delivery is attempted outside of those hours, they will be reattempted during business hours. Drop-ins are available upon request.
Shipping to the Vault: Customers are responsible for shipping charges to the Vault. A prepaid shipping label can be created from your ALT Profile and shipping charges will appear on your invoice in account activity. Standard shipping rates apply. Customers are also responsible for all insurance coverage for packages sent to the Vault. This can be done through a shipping carrier or a personal policy.
When ALT receives your package, we use the (#VaultID) to match your account and process your items. We will process your items within 3 business days after the day we receive them (i.e., next-day processing), and we will send a confirmation email once completed.
Related Article - Sending cards to the Vault
Insurance
Customers are responsible for all insurance coverage for packages sent to the Vault. This can be done through a shipping carrier or a personal policy.
To insure your cards while shipping them to the Vault, you can create a shipping label on our website and select shipping insurance up to $10,000. For additional insurance coverage beyond $10,000, we advise our customers with high-value cards to ship to the Vault while utilizing a personal policy. ALT recommends WAX Insurance for personal policies. Using their mobile app (iOS or Android), enter the referral code: ALTWAX to get started.
ALT does not currently support international outtakes but looks forward to providing this in the near future. International users will need to request outtake to a domestic US address and then ship internationally.
Shipping from the Vault: Customers are responsible for standard shipping rate charges from the Vault, which are paid through account balance funds. Please allow 2 full business days for assets to be removed from the Vault and processed before shipping. Packages sent from the Vault are insured by ALT and may arrive separately if multiple cards are requested for outtake. A signature upon delivery will be required for any packages with a value greater than $5,000.
Please note that you must select a shipping method that has adequate insurance coverage for the value of your package. If the appropriate shipping level and method is not selected, you will not be eligible for insurance.
- $200k+ must contact ALT Support (insured mail not supported)
- $50,001 to $200,000 maximum: FedEx Standard Overnight or FedEx Priority Overnight
- $5,001 to $50,000: FedEx Delivery
All cards shipped out of the Vault will be charged 1% of their ALT Value at the time of outtake. There is a maximum fee of $30 per card in an Outtake, and a shipping limit of 25 cards per outtake. Cards purchased on ALT within 10 days of a shipping request from the Vault will not be charged this fee.
For any questions, please contact support through the messenger located in the corner of your browser or reach out to support@alt.xyz.