What are the turnaround times for sending in cards to the Vault?

Vault Operating Hours: We accept packages at our facility from all carriers Mon-Fri between 9 am-5 pm EST. If delivery is attempted outside of those hours, it will be reattempted during business hours. Drop-ins are available upon request. 

When Alt receives your package, we use the (#VaultID) to match your account and process your items. We will process your items within 3 business days after the day we receive them (i.e., next-day processing), and we will send a confirmation email once completed.


For questions, please contact us through the messenger located in the bottom left corner of your browser or reach out to support@onlyalt.com.

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